Customer Testimonials

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DealerRater Feb 8, 2025

Been going here for several years for maintenance and they’re always great. They usually have coffee and doughnuts for the customers, and someone always asks how you’re doing and if you need anything. I’ve never had the service department recommend unnecessary maintenance just for money either.

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DealerRater Jan 15, 2025

My salesperson Johanna was super nice and will definitely recommend her, Very Impressed with JoHanna, very personable and she made me feel like it wasn’t about getting a sale, although my purchase was her first sale. Go JoHanna!

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DealerRater Jan 7, 2025

I was not too bright and ran out of gas on my Rav4 Prime 9 miles before Buc-ee's to fill up. So my car got towed here and they was very nice to get it done ASAP for me, since I was from MASS and driving home from Florida. They got it done and I was on my way. Very nice staff. from service Advisor Ray and I don't remember the shop foreman's name. Great coffee, too. You guys was great

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DealerRater Dec 28, 2024

Tabetha was excellent and kept me informed. James was the technician but Tabetha was the one I dealt with. She was polite and helpful and made me feel important despite the busy day in the service area

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DealerRater Dec 12, 2024

Immediate professional assistance! James was so great in ever way and I thoroughly enjoy the video explaining everything as the technician examined the vehicle. Best car service I’ve experienced. Thank you sincerely.

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DealerRater Dec 6, 2024

If I could give Marvin Dixon 100 stars I would. He went above and beyond what would ever be expected. Picked me up at the airport in the Tacoma I was purchasing, walked me through all the features of the truck, filled it up with gas, and even checked on me the next day! If you're heading over Florence Toyota, ask for Marvin, you'll be glad you did so! Todd B

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DealerRater Dec 1, 2024

James was helpful and explained details of the service done. He was very friendly and courteous.

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DealerRater Nov 20, 2024

This dealership is the best. Mrs. Tabatha makes sure she takes care of her customers. The salesmen are so kind as well as the new manager.

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DealerRater Nov 16, 2024

Hunter was friendly and courteous explaining all details of my service. Thank you again for the great service!

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DealerRater Nov 14, 2024

Thank you for the service that was performed on my vehicle. James was courteous and friendly when communicating with me regarding the service.

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DealerRater Nov 3, 2024

very helpful Rodney went out of his way to get me a car very satisfied

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DealerRater Oct 20, 2024

Very helpful and polite. Loved the friendly environment. Go get your car and service from them, won’t be disappointed.

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DealerRater Oct 18, 2024

I went to Florence Toyota after I had bad experience at another Toyota dealership. I talked to Billy Tisdale to let him know I was interested in buying a Camry, but I was not interested in driving because I was in a car accident the week before. So I came back a couple days to test drive the car. It was a seamless process after that. I would recommend this dealership.

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DealerRater Oct 9, 2024

Great service. Great communication. Great people! I’m hooked! The entire experience was as painless as possible.

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DealerRater Oct 1, 2024

Florence Toyota is very dependable and performs excellent service and repairs. Professional and friendly staff make you comfortable as a customer knowing you can TRUST and rely on their expertise. I would give them 10 stars if it was available. The service manager, is very knowledgeable and sensitive to the needs of the customers. Thank you.

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DealerRater Sep 30, 2024

The staff in the service department at Florence Toyota are excellent and their customer service was awesome.

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DealerRater Sep 21, 2024

Had a very positive experience getting my vehicle serviced. Ray Kovacsiss (Service Advisor) was courteous, professional, and low pressure in his approach. The oil change was completed within an hour. I did find it interesting that Ray's colleague told me.I needed to wait for my original advisor to handle the checkout; she didn't seem eager to assist me. What if Ray had stepped out or if his shift was over when I returned to pick up the vehicle? It didn't turn out to be an issue because I only waited about 2 minutes for Ray.

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DealerRater Sep 21, 2024

Hunter from the service department was fantastic, He listened very carefully to everything of my concerns and answered all my questions. Florence Toyota sales and service is excellent in all respects. They take care of all your needs. Super satisfied! Thanks guys!

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DealerRater Sep 18, 2024

Extreme Satisfaction. Vehicle service completed as promised. Love the shuttle service - especially since the weather can be quite challenging at times. This was my second Toyota purchase from this dealership. I am a true comeback kid!!!

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DealerRater Sep 14, 2024

Very polite, awesome attention to detail. Very informative to my personal needs for my vechile.

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DealerRater Sep 7, 2024

Ray K from the service department was absolutely outstanding and helpful, best in class customer service!

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DealerRater Sep 3, 2024

This is our third purchase from Florence Toyota and it was the best yet. A different salesman each time, but Ron Maxwell was the absolute BEST ! Thank you Ron for making the purchase of our new 2024 Toyota 4Runner a great experience. Also thank you AJ in Finance. All and all a great experience.

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DealerRater Aug 25, 2024

After a long wait for Jessica, she was busy with a customer,I finally had Carter to assist me. I had found the car I wanted and the deal was made in no time.The staff were very friendly and polite..

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DealerRater Aug 22, 2024

I knew what I wanted to buy and I did not want to be hassled. I let Carter know what I wanted, he found it on paper, and the deal and paperwork was complete and I was out the door within two hours. Because of Hurricane Debbie, and my mom being hospitalized, I could not pick up my new car on the day it came in, but the dealership kept my new vehicle safe and I was treated extremely well throughout the entire process!

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DealerRater Aug 17, 2024

I dropped my vehicle off for an oil change and tire rotation. The two gentleman that I spoke with were very friendly and polite. They explained everything to me in pleasant manner and advised of promotional pricing on cabin air filters. My vehicle service was completed quickly and I was notified when my vehicle was ready for pickup.

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DealerRater Jul 28, 2024

Everything was really good and I was very pleased thanks for your hard work always

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DealerRater Jul 26, 2024

10,000 mile service, smooth and fast, I was on my way in a very short time. Courteous and professional.

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DealerRater Jul 24, 2024

Excellent atmosphere and staff that will guarantee you get the ride of your dreams. Marty is one of Toyota’s excellent salesmen. He is beyond generous, patient and professional.

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DealerRater Jul 4, 2024

They are always very professional and friendly with my routine service. My truck is always neat and taken good care of.

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DealerRater Jun 24, 2024

Needed a new tire on a vacation trip. Excellent and fast service! It was under warranty from another Toyota dealer and Florence Toyota (James) handled everything for us.

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DealerRater Jun 15, 2024

They are professional in every way & I’m confident their guidance in servicing my vehicle was excellent.

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DealerRater Jun 14, 2024

The staff were very friendly to me. The service was excellent and performed in a timely manner.

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DealerRater Jun 11, 2024

I dropped my truck off for service. The folks were very friendly and professional! The service was performed in a timely manner and I am very pleased!

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DealerRater Jun 10, 2024

At my latest visit to Florence Toyota I had excellent service. My service advisor, James Young was very helpful and polite.

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DealerRater Jun 10, 2024

My wife and I are not very computer savvy and the dealer was very patient with us going over all of idiosyncrasies for our new RAV4 thanks so much 👍

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DealerRater Jun 9, 2024

This was my first time using the Toyota of Florence Service Center. I give the service department 5 stars hand down. Very friendly & courteous, making sure I had a great experience. Fast friendly service is definitely worth the drive!!

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DealerRater Jun 1, 2024

They worked me in quick on a Friday with a weak battery issue and had me on the road to Charlotte by 3pm as promised. Ray is an excellent service representative and this is my 2nd time working with him (I was relieved they assigned me to him on such a quirky problem because he was already familiar with my last issue and it saved so much time). Highly recommend this dealership. Even the Auto Zone I stopped at recommended them to do this important battery operation.

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DealerRater May 17, 2024

Great customer service at Florence Toyota. Highly recommend them! No pressure received to complete optional services provided

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DealerRater May 15, 2024

I arrived at 8:30am for my 9:10am appointment. Everyone who approached me was great reception. Then Mr. Ray my agent, was very friendly and polite. Professional with Southern Hospitality. I was well advised online and by text video about my vehicle progress. My very first new vehicle Service. I’m impressed by Florence Toyota.

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DealerRater May 11, 2024

This a a great Dealership to do business with; There was no pressure at all doing the purchase of my vehicle and the salesman .(Suub) was very knowledgeable and professional as well as the General Manager. I do highly recommend this Dealership for your purchase of a vehicle. G. Pee.

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DealerRater May 2, 2024

Bought a 2019 Tacoma with the help of salesman Billy Tisdale. He was very likable and friendly. He worked hard to satisfy me during my purchase.

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DealerRater May 2, 2024

I was very pleased with the honesty, fairness and pricing of yesterday's repair on my very old Toyota Camry Hybrid. There was zero pressure to forgo the repair and purchase a new car as I had anticipated. Raymond Kovacsiss (in the service department) is a straight shooter and an asset to the company.

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DealerRater Apr 21, 2024

Don Jackson was our a salesman and he was a pleasure to work with. Brought my vehicle in for an oil change this week and worked with Ray Kovacsiss who was very nice, professional and helpful. Thank you Ray. My only complaint with this dealer is that the buying process took wayyyy too long. We were there for hours, and we were getting very aggravated.

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DealerRater Apr 14, 2024

This is my second time working with Jerome. He was very pleasant to work with and I enjoyed talking to him

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DealerRater Apr 7, 2024

Jam up Team!! Don Jackson was an excellent salesman!! I would definitely refer Toyota Florence to my friends and family.

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DealerRater Mar 15, 2024

I want to thank Jerome for his excellent customer service and his pleasant attitude towards helping me with my service. He was so helpful and kind and thoughtful and knowledgeable and I really enjoyed his attitude and he made the experience very enjoyable. Thanks again Jerome keep up the great customer service attitude. Thanks again!!!

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DealerRater Mar 11, 2024

Hi, I went to this dealership last Saturday and the customer service was amazing. I also wanna thank Don for helping me and my fiancée find the right car.

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DealerRater Feb 27, 2024

The service department employees are always eager to help and answer any questions I may have. They work diligently to have the vehicle ready when promised and notify you when they are done. I highly recommend Florence Toyota’s Service Dept!

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DealerRater Feb 16, 2024

Customer service was top notch from our first phone conversation through purchasing a vehicle. Great Team effort!

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DealerRater Feb 2, 2024

Rodney Britt was very helpful and very in formative about the vehicles and there capabilities available. I would recommend him to anyone in the market for a car. Thank you Rodney!!!!!!!!!!!!!!

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DealerRater Jan 17, 2024

Excellent customer service. Frankie Parson was amazing and made me feel comfortable when purchasing a car.

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DealerRater Jan 4, 2024

Great service and friendly staff!! Tabatha was helpful and knowledgable. Visit was timely and pleasant..

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DealerRater Dec 25, 2023

I do not like the new setup. My first visit took 2 hours for fluid check and tire rotation, but this last visit took less than an hour to change oil and tire rotation.

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DealerRater Dec 22, 2023

We wouldn't hesitate to drive 1.5 hours away from home again in order to purchase another vehicle from this dealership. Ms. Frankie in sales was fun to work with, knowledgeable about the product, and attentive to our needs. Other team members, to include Mr. Murphy & Ms. Elizabeth were patient and friendly. We would 100% recommend this team for anyone purchasing a vehicle.

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DealerRater Dec 22, 2023

Marty gave us great customer service as our sales rep. He made sure that he found the exact car that we wanted and had it shipped to Florence Toyota.

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DealerRater Dec 6, 2023

Jerome did a fantastic job. I was told the process could take 1 1/2 to 2 hours, and I was done in less than an hour. I have dealt with Jerome twice since I bought my Venza in April 2923, and both times he has been professional and pleasant with which to deal.

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DealerRater Dec 6, 2023

I received Great customer service at the time of my service. Chris was a tone of help

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DealerRater Dec 1, 2023

Frankie is absolutely the best! She has sold me three cars now. She’s the best!

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DealerRater Nov 22, 2023

Jerome did a great job! Fast and good work all around. Service was done on time when it was scheduled.

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DealerRater Nov 19, 2023

Fast, friendly and competent. I really like the video of the service as the tech walks through the inspection.

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DealerRater Nov 17, 2023

Great job explained everything step by step and everyone was nice and courteous to me

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DealerRater Nov 12, 2023

Ms Kay was absolutely caring and patient with me. She went out of her way to help resolve some issues.

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DealerRater Oct 26, 2023

My experience at Florence Toyota was absolutely amazing. Mrs. Frankie Parson was phenomenal. She was very pleasant upon my walking through the doors up until I exit the parking lot!! Keep up the amazing work you are doing! May God richly bless you in every areas of your life. Thank you so very much! I'm really enjoying my new whip (car)!

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DealerRater Oct 18, 2023

This was our first visit to the dealership. The staff was friendly and helpful. Our salesman Eric was terrific. I know I am going to enjoy my new Camry.

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DealerRater Oct 18, 2023

Was looking for my wife a Rav 4 a certain color and they went out of their way to have one that I thought would take a Month. The team went out of their way to take care of us. Will definitely use them again. Our first Toyota!

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DealerRater Oct 18, 2023

We bought our Highlander 11 months ago. The whole procedure went very well. Today we went back for scheduled service. Included in the sale price. We were in and out in less than an hour. Treated to donuts, coffee and very professional service. Thank you, Jerome!

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DealerRater Oct 8, 2023

Very professional staff from the second you drive up until you exit the doors! Clean area when you drive in. Everything runs with smooth perfection. I’m sure they are exhausted at the end of the work day.

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DealerRater Sep 21, 2023

The help received from Nick Vause was very helpful. He had a very friendly manner. My disappointment was the total bill. I understand your hourly rate is $192.00, which is more than I expected. I plan on contacting Honda service dept and get their rate, which will be a consideration on my next purchase of a car.

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DealerRater Aug 20, 2023

Marty was great with finding me the vehicle a wanted. My experience was phenomenal and my time wasn’t wasted like what I’ve experienced at other dealerships. Would definitely recommend Marty for anyone seeking a new Toyota or other used car.

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DealerRater Aug 19, 2023

This was the first time that I met Nick. He treated me like a brother. He was friendly and extremely helpful. He kept me abreast of the progress being made to service my 2022 Tacoma. I would recommend Nick without any doubts.

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DealerRater Aug 9, 2023

My salesman, Rodney, was wonderful to work with. He listened when I talked to him about my driving habits and helped me find the right car that met those needs as well as giving me all the options I was looking for. He stayed in touch but didn't pressure me as I visited other dealerships to be sure I was getting exactly what I wanted. In the end, the Toyota Venza was far better than everything else I drove. Closing the deal was a breeze. I even stopped by the dealership a couple days later with a question related ...

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DealerRater Aug 4, 2023

Our salesman, Chris Wilson, was fabulous. He went above & beyond in explaining and answering all our questions on the hybrid. Very pleasant person to deal with also.

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DealerRater Aug 4, 2023

Great experience!! From buying our new car to fixing a technical issue…really impressed with everyone and the whole experience.

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DealerRater Aug 3, 2023

Thank you for being so friendly and helpful during our recent service appointment . Explained recommended services without pressure

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DealerRater Jul 28, 2023

Impressive throughout the experience. Tabatha kept me informed along the way. She explained what needed to be done and the timeframe it would take. Her demeanor was very kind, personable, and professional. Great place to do business! I will be back.

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DealerRater Jul 13, 2023

My Service Advisor, Nicholas Vause, was knowledgeable, understanding and kept me informed. Excellent job Nicholas!

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DealerRater Jun 30, 2023

My sales experience was great. Kris had me leaving in the car I came for very quickly. I couldn't have asked for better.

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DealerRater Jun 19, 2023

They were beyond kind and answered all of my questions. Justin was fantastic and definitely treated me like I was extremely valued

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DealerRater Jun 17, 2023

Always friendly. Great service never try to force me into unnecessary work. Will continue to use for my service needs.

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DealerRater Jun 16, 2023

Always excellent service and impressive customer service. I’m so thankful, they do such a great job!

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DealerRater Jun 15, 2023

There was an issue with my car on a long drive home and I took it into the service station where Chris handled it in less than 5 minutes. He along with the rest of the staff were very friendly and even offered us donuts and water. Great service and experience all around.

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DealerRater Jun 13, 2023

Jerome did a great job, very friendly and hospitable. Did a really great job communicating.

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DealerRater Jun 13, 2023

Brittney handled my warranty problem without any glitches. I was informed of the problem and the service representative repaired my vehicle. I had a good experience!

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DealerRater Jun 10, 2023

that service department is doing one xxxx of a job they all as nice as can be there always helpful an safe an fast my hat is off to you guys an gals

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DealerRater Jun 5, 2023

Took my truck in for service on June 2nd. Jerome was very friendly and great to work with. Very professional and courteous!

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DealerRater Jun 1, 2023

van was in for replacement of a transmission .... Brittney handle the entire matter with total total Professional manners and curtisey... was very kind and understanding

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DealerRater May 24, 2023

Jerome was great. Made the visit easy and was very informative and patient. Quality of work was top notch as well. Thanks

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DealerRater May 23, 2023

Tabatha was very professional and very caring. It was the 1st time I came to Florence Toyota and I am impressed by her service!

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DealerRater May 18, 2023

Tyler was absolutely amazing and his customers service was top notch. He kept us informed concerning our Vehicle. We would definitely refer who we can to your business. Please thank Tyler for a job well done. The service at Florence Toyota was a great experience.

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DealerRater May 15, 2023

In one word, EXCELLENT! Gg g ggf gfr hogg tt up u y u ff gggg

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DealerRater May 14, 2023

I was in and out in one hour even at lunch time. My service person was very personal as well.

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DealerRater Apr 28, 2023

Don't understand why my entry came up 4.8; it was definitely 5-star service from each person I had contact with. I've had every service you recommended done on this car since I purchased it new from Florence Toyota in 2007, and it has been running exceptionally well. Toyota's reputation is that it's a quality product, but it's also a tribute to your service employees who have done quality work. It's the most dependable vehicle I ever owned. Thank you for your excellent service these many years. I LOVE my Highlander Hybrid!

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DealerRater Apr 9, 2023

I had a very positive experience buying my new Toyota pickup. Everyone I had contact with was very friendly, helpful and knowledgeable. My salesperson, Marty Osborne, was great. He was very patient, stayed in touch with me throughout the process and helped me get just the perfect Toyota Tacoma that I wanted. A great place to do business.

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DealerRater Apr 7, 2023

I can’t say enough about how friendly everyone was during my service visit. I had multiple people offer me coffee and donuts. Tabatha Lane was very friendly and helpful. The service was fast. They did a very good job of keeping me informed about what service is coming up and the current status of my service.

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DealerRater Mar 28, 2023

I would like to thank ELI POSTON our representative who coordinated our service call yesterday at Florence Toyota. He was courteous, friendly and knew what he was doing and got us out in a timely manner. Thank you and we look forward to continued good service there. We love our TOYOTOAS! Our TUNDRA AND 4-RUNNER - THANK YOU SO MUCH FLORENCE TOYOTA AND ELI POSTON!

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