Customer Testimonials
We use Florence Toyota for regular truck maintenance. James is extremely helpful and easy to work with. Customer service here is great.
Good service, but was surprised that they were recommending over $2000 of additional maintenance. Needless to say, I did not take them up on performing that service.
I wanted commend Justin Blier for working with me on purchase. Job well done. He was very attentive and a pleasure.
I had an outstanding experience with JT Taylor, my service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to explain everything clearly, kept me updated throughout the entire process, and made sure I was comfortable with all the service recommendations.
What stood out the most was his genuine care for customer satisfaction. JT went above and beyond to ensure my visit was smooth and stress-free. It’s rare to find someone so committed to excellent service, and it truly made a difference.
If you’re heading to Florence ... Read More DealerRater - Apr 4, 2025
I came in having to buy a car since mine died on me. I had an amazing experience with Grady as my sales associate. He helped both me and my boyfriend buy our vehicles. On the downside, management and service ruined the experience for me. The car was delivered to my home filled with stains, melted plastic, and a severe cigarette smell. I brought it back to the dealership immediately for them to either trade out the car or fix their mistake. It has been two weeks since I brought the car back to them. They have not called me ... Read More DealerRater - Apr 2, 2025
I would like to give a 5 star review because I had an excellent experience with the online salesman. When I arrived to get the car I found it with scratches and dents that were not pictured online. Also found out there was only 1 key and I was not told that upfront. Overall easy buying experience. Drove the car 2 days and the check engine light came on. Now my car is back at the dealership which is 2 hours away from my home and has been there for 4 days and no resolution yet to the check engine light. I hope Florence Toyota ... Read More DealerRater - Mar 17, 2025
Because I had a doctors appointment in Manning, the guys got me out in a hour. Thank you!
Staff was very professional. Greeted warmly and service was speedy. I was also pleased with the cleanliness of the waiting room area.
Excellent customer service! Friendly, courteous, professional service. Rodney and Terrell were great. Love my Toyota!
Took my truck I bought there for service. They are always friendly and get the job done quick.
Tabatha Lane has been very helpful with helping me keep my RAV4 in great running condition.
I purchased my vehicle used. All seemed okay until I started seeing all these recommended repairs after the purchase. I was given two free oil changes when I purchased this car. I only had this vehicle serviced at Florence Toyota so I can use the free services. Then it happened, I took the vehicle to another dealership because it was closer, and it may not seem much but my radiator reservoir cap was missing. I have been driving this car with the potential of destroying the engine because the reservoir was bone dry when I got my oil changed. Yes, ... Read More DealerRater - Feb 11, 2025
Been going here for several years for maintenance and they’re always great. They usually have coffee and doughnuts for the customers, and someone always asks how you’re doing and if you need anything. I’ve never had the service department recommend unnecessary maintenance just for money either.
My salesperson Johanna was super nice and will definitely recommend her, Very Impressed with JoHanna, very personable and she made me feel like it wasn’t about getting a sale, although my purchase was her first sale. Go JoHanna!
I was not too bright and ran out of gas on my Rav4 Prime 9 miles before Buc-ee's to fill up. So my car got towed here and they was very nice to get it done ASAP for me, since I was from MASS and driving home from Florida. They got it done and I was on my way. Very nice staff. from service Advisor Ray and I don't remember the shop foreman's name. Great coffee, too. You guys was great
Tabetha was excellent and kept me informed. James was the technician but Tabetha was the one I dealt with. She was polite and helpful and made me feel important despite the busy day in the service area
Immediate professional assistance! James was so great in ever way and I thoroughly enjoy the video explaining everything as the technician examined the vehicle. Best car service I’ve experienced. Thank you sincerely.
Always trying to sell more service . After having tires rotated my tire sensor came on .Had tires pressure checked but ,still on.
If I could give Marvin Dixon 100 stars I would. He went above and beyond what would ever be expected. Picked me up at the airport in the Tacoma I was purchasing, walked me through all the features of the truck, filled it up with gas, and even checked on me the next day! If you're heading over Florence Toyota, ask for Marvin, you'll be glad you did so! Todd B
James was helpful and explained details of the service done. He was very friendly and courteous.
This dealership is the best. Mrs. Tabatha makes sure she takes care of her customers. The salesmen are so kind as well as the new manager.
Hunter was friendly and courteous explaining all details of my service. Thank you again for the great service!
Thank you for the service that was performed on my vehicle. James was courteous and friendly when communicating with me regarding the service.
very helpful Rodney went out of his way to get me a car very satisfied
Very helpful and polite. Loved the friendly environment. Go get your car and service from them, won’t be disappointed.
I went to Florence Toyota after I had bad experience at another Toyota dealership. I talked to Billy Tisdale to let him know I was interested in buying a Camry, but I was not interested in driving because I was in a car accident the week before. So I came back a couple days to test drive the car. It was a seamless process after that. I would recommend this dealership.
Great service. Great communication. Great people! I’m hooked! The entire experience was as painless as possible.
Florence Toyota is very dependable and performs excellent service and repairs. Professional and friendly staff make you comfortable as a customer knowing you can TRUST and rely on their expertise. I would give them 10 stars if it was available. The service manager, is very knowledgeable and sensitive to the needs of the customers. Thank you.
The staff in the service department at Florence Toyota are excellent and their customer service was awesome.
Had a very positive experience getting my vehicle serviced. Ray Kovacsiss (Service Advisor) was courteous, professional, and low pressure in his approach. The oil change was completed within an hour. I did find it interesting that Ray's colleague told me.I needed to wait for my original advisor to handle the checkout; she didn't seem eager to assist me. What if Ray had stepped out or if his shift was over when I returned to pick up the vehicle? It didn't turn out to be an issue because I only waited about 2 minutes for Ray.
Hunter from the service department was fantastic, He listened very carefully to everything of my concerns and answered all my questions. Florence Toyota sales and service is excellent in all respects. They take care of all your needs. Super satisfied! Thanks guys!
Extreme Satisfaction. Vehicle service completed as promised. Love the shuttle service - especially since the weather can be quite challenging at times. This was my second Toyota purchase from this dealership. I am a true comeback kid!!!
Very polite, awesome attention to detail. Very informative to my personal needs for my vechile.
Ray K from the service department was absolutely outstanding and helpful, best in class customer service!
This is our third purchase from Florence Toyota and it was the best yet. A different salesman each time, but Ron Maxwell was the absolute BEST ! Thank you Ron for making the purchase of our new 2024 Toyota 4Runner a great experience. Also thank you AJ in Finance. All and all a great experience.
After a long wait for Jessica, she was busy with a customer,I finally had Carter to assist me. I had found the car I wanted and the deal was made in no time.The staff were very friendly and polite..
I knew what I wanted to buy and I did not want to be hassled. I let Carter know what I wanted, he found it on paper, and the deal and paperwork was complete and I was out the door within two hours. Because of Hurricane Debbie, and my mom being hospitalized, I could not pick up my new car on the day it came in, but the dealership kept my new vehicle safe and I was treated extremely well throughout the entire process!
I dropped my vehicle off for an oil change and tire rotation. The two gentleman that I spoke with were very friendly and polite. They explained everything to me in pleasant manner and advised of promotional pricing on cabin air filters. My vehicle service was completed quickly and I was notified when my vehicle was ready for pickup.
Everything was really good and I was very pleased thanks for your hard work always
10,000 mile service, smooth and fast, I was on my way in a very short time. Courteous and professional.
Excellent atmosphere and staff that will guarantee you get the ride of your dreams. Marty is one of Toyota’s excellent salesmen. He is beyond generous, patient and professional.
They are always very professional and friendly with my routine service. My truck is always neat and taken good care of.
Needed a new tire on a vacation trip. Excellent and fast service! It was under warranty from another Toyota dealer and Florence Toyota (James) handled everything for us.
They are professional in every way & I’m confident their guidance in servicing my vehicle was excellent.
The staff were very friendly to me. The service was excellent and performed in a timely manner.
I dropped my truck off for service. The folks were very friendly and professional! The service was performed in a timely manner and I am very pleased!
At my latest visit to Florence Toyota I had excellent service. My service advisor, James Young was very helpful and polite.
My wife and I are not very computer savvy and the dealer was very patient with us going over all of idiosyncrasies for our new RAV4 thanks so much 👍
This was my first time using the Toyota of Florence Service Center. I give the service department 5 stars hand down. Very friendly & courteous, making sure I had a great experience. Fast friendly service is definitely worth the drive!!
They worked me in quick on a Friday with a weak battery issue and had me on the road to Charlotte by 3pm as promised. Ray is an excellent service representative and this is my 2nd time working with him (I was relieved they assigned me to him on such a quirky problem because he was already familiar with my last issue and it saved so much time). Highly recommend this dealership. Even the Auto Zone I stopped at recommended them to do this important battery operation.
Great customer service at Florence Toyota. Highly recommend them! No pressure received to complete optional services provided
I arrived at 8:30am for my 9:10am appointment. Everyone who approached me was great reception. Then Mr. Ray my agent, was very friendly and polite. Professional with Southern Hospitality. I was well advised online and by text video about my vehicle progress. My very first new vehicle Service. I’m impressed by Florence Toyota.
This a a great Dealership to do business with; There was no pressure at all doing the purchase of my vehicle and the salesman .(Suub) was very knowledgeable and professional as well as the General Manager. I do highly recommend this Dealership for your purchase of a vehicle. G. Pee.
Bought a 2019 Tacoma with the help of salesman Billy Tisdale. He was very likable and friendly. He worked hard to satisfy me during my purchase.
I was very pleased with the honesty, fairness and pricing of yesterday's repair on my very old Toyota Camry Hybrid. There was zero pressure to forgo the repair and purchase a new car as I had anticipated. Raymond Kovacsiss (in the service department) is a straight shooter and an asset to the company.
Don Jackson was our a salesman and he was a pleasure to work with. Brought my vehicle in for an oil change this week and worked with Ray Kovacsiss who was very nice, professional and helpful. Thank you Ray. My only complaint with this dealer is that the buying process took wayyyy too long. We were there for hours, and we were getting very aggravated.
This is my second time working with Jerome. He was very pleasant to work with and I enjoyed talking to him
Jam up Team!! Don Jackson was an excellent salesman!! I would definitely refer Toyota Florence to my friends and family.
This dealership thinks because they sell Toyotas they will always have business because Toyota is a good car. However this dealership had to understand that if they keep up their shady practices they will fall. I dislike Florence Toyotas practices, customer service, finance department (especially the foreign guy who’s been working there for years). I give them a -1!!!
I want to thank Jerome for his excellent customer service and his pleasant attitude towards helping me with my service. He was so helpful and kind and thoughtful and knowledgeable and I really enjoyed his attitude and he made the experience very enjoyable. Thanks again Jerome keep up the great customer service attitude. Thanks again!!!
Hi, I went to this dealership last Saturday and the customer service was amazing. I also wanna thank Don for helping me and my fiancée find the right car.
The service department employees are always eager to help and answer any questions I may have. They work diligently to have the vehicle ready when promised and notify you when they are done. I highly recommend Florence Toyota’s Service Dept!
Customer service was top notch from our first phone conversation through purchasing a vehicle. Great Team effort!
I would not recommend this dealership to any one for any reason, I purchased a extended warranty, The car has been paid in full the bank got all their money. I have a letter stating that the car has been paid in full. I purchased an extended warranty the warranty was canceled a check or 1855.22 dollars was sent to your dealership over a month ago and all I get from management finance and the business office manager if excuses oh and I did get a copy of a check with no signature on it that was supposedly sent to the ... Read More DealerRater - Feb 12, 2024
Rodney Britt was very helpful and very in formative about the vehicles and there capabilities available. I would recommend him to anyone in the market for a car. Thank you Rodney!!!!!!!!!!!!!!
Excellent customer service. Frankie Parson was amazing and made me feel comfortable when purchasing a car.
Great service and friendly staff!! Tabatha was helpful and knowledgable. Visit was timely and pleasant..
I do not like the new setup. My first visit took 2 hours for fluid check and tire rotation, but this last visit took less than an hour to change oil and tire rotation.
We wouldn't hesitate to drive 1.5 hours away from home again in order to purchase another vehicle from this dealership. Ms. Frankie in sales was fun to work with, knowledgeable about the product, and attentive to our needs. Other team members, to include Mr. Murphy & Ms. Elizabeth were patient and friendly. We would 100% recommend this team for anyone purchasing a vehicle.
Marty gave us great customer service as our sales rep. He made sure that he found the exact car that we wanted and had it shipped to Florence Toyota.
Jerome did a fantastic job. I was told the process could take 1 1/2 to 2 hours, and I was done in less than an hour. I have dealt with Jerome twice since I bought my Venza in April 2923, and both times he has been professional and pleasant with which to deal.
I received Great customer service at the time of my service. Chris was a tone of help
Frankie is absolutely the best! She has sold me three cars now. She’s the best!
Jerome did a great job! Fast and good work all around. Service was done on time when it was scheduled.
Fast, friendly and competent. I really like the video of the service as the tech walks through the inspection.
Great job explained everything step by step and everyone was nice and courteous to me
Ms Kay was absolutely caring and patient with me. She went out of her way to help resolve some issues.
My experience at Florence Toyota was absolutely amazing. Mrs. Frankie Parson was phenomenal. She was very pleasant upon my walking through the doors up until I exit the parking lot!! Keep up the amazing work you are doing! May God richly bless you in every areas of your life. Thank you so very much! I'm really enjoying my new whip (car)!
This was our first visit to the dealership. The staff was friendly and helpful. Our salesman Eric was terrific. I know I am going to enjoy my new Camry.
Was looking for my wife a Rav 4 a certain color and they went out of their way to have one that I thought would take a Month. The team went out of their way to take care of us. Will definitely use them again. Our first Toyota!
We bought our Highlander 11 months ago. The whole procedure went very well. Today we went back for scheduled service. Included in the sale price. We were in and out in less than an hour. Treated to donuts, coffee and very professional service. Thank you, Jerome!
Very professional staff from the second you drive up until you exit the doors! Clean area when you drive in. Everything runs with smooth perfection. I’m sure they are exhausted at the end of the work day.
The help received from Nick Vause was very helpful. He had a very friendly manner. My disappointment was the total bill. I understand your hourly rate is $192.00, which is more than I expected. I plan on contacting Honda service dept and get their rate, which will be a consideration on my next purchase of a car.
Marty was great with finding me the vehicle a wanted. My experience was phenomenal and my time wasn’t wasted like what I’ve experienced at other dealerships. Would definitely recommend Marty for anyone seeking a new Toyota or other used car.
This was the first time that I met Nick. He treated me like a brother. He was friendly and extremely helpful. He kept me abreast of the progress being made to service my 2022 Tacoma. I would recommend Nick without any doubts.
My salesman, Rodney, was wonderful to work with. He listened when I talked to him about my driving habits and helped me find the right car that met those needs as well as giving me all the options I was looking for. He stayed in touch but didn't pressure me as I visited other dealerships to be sure I was getting exactly what I wanted. In the end, the Toyota Venza was far better than everything else I drove. Closing the deal was a breeze. I even stopped by the dealership a couple days later with a question related ... Read More DealerRater - Aug 9, 2023
Our salesman, Chris Wilson, was fabulous. He went above & beyond in explaining and answering all our questions on the hybrid. Very pleasant person to deal with also.
Great experience!! From buying our new car to fixing a technical issue…really impressed with everyone and the whole experience.
Thank you for being so friendly and helpful during our recent service appointment . Explained recommended services without pressure
Impressive throughout the experience. Tabatha kept me informed along the way. She explained what needed to be done and the timeframe it would take. Her demeanor was very kind, personable, and professional. Great place to do business! I will be back.
My Service Advisor, Nicholas Vause, was knowledgeable, understanding and kept me informed. Excellent job Nicholas!
My sales experience was great. Kris had me leaving in the car I came for very quickly. I couldn't have asked for better.
They were beyond kind and answered all of my questions. Justin was fantastic and definitely treated me like I was extremely valued
Always friendly. Great service never try to force me into unnecessary work. Will continue to use for my service needs.
Always excellent service and impressive customer service. I’m so thankful, they do such a great job!
There was an issue with my car on a long drive home and I took it into the service station where Chris handled it in less than 5 minutes. He along with the rest of the staff were very friendly and even offered us donuts and water. Great service and experience all around.
Jerome did a great job, very friendly and hospitable. Did a really great job communicating.
Brittney handled my warranty problem without any glitches. I was informed of the problem and the service representative repaired my vehicle. I had a good experience!
that service department is doing one xxxx of a job they all as nice as can be there always helpful an safe an fast my hat is off to you guys an gals
This dealership is exactly why car dealers have shady reputations. Gordon is a coward. Said he would call me right back after I tried to buy a vehicle for 2 days, then never called back. Be a man, Gordo. I reached out to the owner, no call back. Called dealership multiple times over 2 days and each time the people answering the call acted put out that the phone was ringing. If this is their service before the sale, just imagine if you buy from them and have a problem. I will never buy from this place or these people.