Mission Statement

THE SUCCESS OF OUR COMPANY BEGINS AND ENDS WITH EMPLOYEE AND CUSTOMER SATISFACTION. OUR RESPONSIBILITY IS TO BE A LEADER IN THE MARKET PLACE, NOT JUST AS TO UNITS AND NUMBERS, BUT AS TO HOW EACH AND EVERY CUSTOMER PERCEIVES THEIR EXPERIENCES WITH FLORENCE TOYOTA. WE WILL RUN AN ORGANIZATION GUIDED BY THE PRINCIPLES OF CARE AND COMPASSION FOR OUR FELLOW EMPLOYEES AND THEIR FAMILIES IN THE BELIEF THAT SECURE, HAPPY STAFF MEMBERS WILL PROVIDE TO OUR CUSTOMERS THE TREATMENT THEY DESERVE AND EXPECT.

BELIEFS AND VALUES

?     An environment where the customer comes first.

?     The development of our people is essential to our growth and future success.

?     We will pursue quality and profitability with the aim to stay in business andprovide jobs for our people.

?     The highest ethical standards will guide everything we do.

?     We seek to delight our customers that they will want their family and friends to have the same experience.

?     We are employees who genuinely care for each other and our customers, and we strive always to express it.

?     We will always greet each other and our customers with warmth and sincerity.

?     We will always strive to personalize our processes, and the pace of them, to the needs and wishes of our customers.

?     We will strive for constant improvement and innovation in all that we do.

?     We will earn and re-earn the good-will, trust and confidence of our customers and colleagues every day.

?     We will take pride in how we deliver our vehicles or services, and we will do it in a way that is memorable and eventful for our customers.